FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us.
Colours & sides in letterpress
Our letterpress machines are between 60 - 110 years old, made with incredible engineering and doesn’t require electricity to run - safe to say, it’s an antique.
Each colour we print and side of the paper we print requires a different printing plate to be made. This involves a photographic film process, a raised printing plate with the design etched, set on the press and perfected till we are confident it is printing perfectly!
Each colour will add significantly to the amount of time and effort required to print, and therefor adding to the cost. This is the same with additional pieces in the set and also blind printing which has no ink, but only the deep impression on the white paper.
Papers
We use premium 100% cotton papers as a standard in our studio. For the effort and time required for letterpress printing, we figure it’s important to have the best quality papers to get the most out of the printing. We can special order other stocks, and have experimented with a vast range of other brands, colours and textures.
Print Only’s for Designers
We are happy to “print only” for graphic designers and illustrators who need letterpress printing without the design. Please email us for a quote.
Minimum Orders
We don’t have minimum orders, but please keep in mind that with letterpress printing, the high set up costs mean it will be a lot of time, effort and money in set up fees for only a short print run.
Variations
Our handsome old letterpress machine needs to have each sheet hand fed to it, and each print is pressed one at a time. We hand mix our inks, and can match to a pantone colour for specific colours if needed. Our inks are all hand mixed, so it’s a fine art of the trained eye to get the colours just right. The saturation of the inks might change subtly throughout the print run. The registration may shift on the page ever so slightly too, but as perfectionists, we take great pride in the quality of our printing.
Deep Impression
The tactile nature of letterpress has become the beautiful tell-tale sign that there is something really special about this print or business card you are holding. Our press comes together with two tonnes of pressure to squish the printing plate and cotton paper together, but it is a delicate art, and the press does have impression limits. The smaller the area and finer the lines, the more impression we will be able to achieve. A full A4 page of solid image will be too large for a huge area of deep impression - and will become more of a kiss. This is something to consider if you are a designer sending us art for print onlys. As the designers who are the printers, all of our designs have the luxury of being designed for the best letterpress result.
ONLINE STORE PRODUCTS
Online orders ship to you within 1-3 days. We use Australia Post as a default, and you are able to choose standard (no tracking provided) or express service (with tracking supplied).
Postage times
Countries outside of Australia:
Please allow up to 20 -30 working days for regular post products from our online store, although during peak times, it could be even longer. If you need your order in a rush, please get in touch to arrange an express post upgrade.
Express international will usually arrive around 10-18 working days.
Within Australia:
Regular post: please allow up to 12 working days.
Express post: please allow up to 6 working days.
Returns and Refunds
If you have any issues with your order, please get in touch so that we can help resolve. We take huge pride in our work, so if it doesn't meet your satisfaction, we will be happy to refund you provided it arrives safely back to us in perfect condition. We pack each order with the same immense love and care that we make all of our products with. We use Australia Post and trusted Courier services. We can't be responsible for any damage or loss incurred on their journey to you, once in the hand of the postal system. If you have any issues, please get in touch with us so we can help investigate and resolve, however we are not able to offer refunds.
Gift Cards and Art Prints are sent with backing to protect them from bending in the post. Large Art Prints are sent rolled in a mail tube.
We are proud to work with retailers worldwide. Our wholesale offerings are available by contacting us direct, or via Faire. If using Faire, please ensure you use our direct link, which will add you to our VIP retailers and offer you lots of added value.
Our wholesale terms and conditions are available via our wholesale channels or with an enquiry.
Semi Custom and Custom Wedding Stationery:
After hearing from you via email or our online form, we will send through a quote for your request, with a few options and extras to choose from. Once you let us know the items you would like to proceed with, we send through the deposit details which outlines the details of your order and the 40% non-refundable deposit.
Once the deposit is received and we have all of your final wording for your invitations, we can start the design process. A first draft will be sent via email with a couple of options. From there you have 3 rounds of changes to make sure the design is absolutely perfect, triple spell checked, numbers and dates cross checked!
Once a design is signed off we can not be responsible for any spelling errors or incorrect info. Having hand lettering means your designs are completely personalised, but please understand we are humans and it’s your responsibility to make sure any spelling errors are picked up.
After sign off, we start the production, creating printing plates for each colour, piece and side which will be printed. Turn around for printing is 1.5-3weeks. During this time we send you the balance, to be paid in full before postage or collection.
ORDERING PROCESS
Work out how many invitations you will need once you account for couples and families sharing, and select the quantity you need.
Choose from raw edged handmade paper (individually handmade, each sheet has it's unique imperfections) Or straight edged flat cut card - which is available in ivory or bright white, and smooth or textured.
Once you click "add to cart" you will be promoted to fill out the Custom Order form with your details. To ensure you are getting the most from your 2 allocated design rounds, please make sure your wording is finalised and there are no incorrect details or spelling errors.
Complete your order through the checkout. You will receive an email from us confirming your order, and your proofs within 1-3 business days. If you find you have forgotten something or want to change the details of your order, just get in touch.
PROCESS & PRODUCTION
We will take all your notes from your Order Form and create your proofs with the options you have requested. This will be emailed through to you in an on-screen PDF format.
From there you can choose which option you like best to start production. If there are any changes you'd like to make, you can request this and we will send you the revised final proof. If you still would like to make some changes, then a $70 fee will incur for each round of new changes.
Your approval of the design is needed before we start production. Once production has started there can be no changes made to the final design and envelope options.
Production will take 1 - 3 weeks, and once ready, will be sent via signature on delivery post to the address you provide as you pass through the checkout. Please ensure this address is correct and the most convenient for courier post delivery.
TERMS AND CONDITIONS
Refunds: A refund of 60% of the total is available up until the production is signed off.
Once a design is signed off, no refund is available.
If you are unhappy with your order, or the design process for any reason, please get in touch with us. Sample packs are available to showcase the paper options, and highly recommended for you to gauge the final product you are purchasing.
How will letterpress printed stationery arrive (wedding invitation sets and custom printing)?
Invitations will be wrapped separately in bundles of invite / info cards / envelopes, for you to assemble into the envelopes yourselves - admiring each one of your beautiful invitations. If required, we can assemble your invitations for you - stack them perfectly or wrap them up in a belly band, address and seal the envelopes - at an additional cost.
LETTERPRESS PRINT ONLY WORK:
We will send through a quote for your request. If you'd like to proceed with the order, we send through the deposit details which outlines the details of your order and the 50% non-refundable deposit. Designs are sent into production right away, creating printing plates for each colour, piece and side which will be printed. Turn around for printing is 2-3 weeks from receiving the deposit until they are ready to send out or be collected from our Margaret River studio. During this time we send you the balance, to be paid in full before postage or collection.
Please note, we are not always available for print only work, as our scheudle might be booked out. Please let us know your timeframe needs when discussing a quote with us.
Copyright
We have a very unique style in our studio - all of our designs are hand penned and inspired by lead designer Emily’s lust for decorative detail, far away lands, personalised elements of typography and pattern. This is all taken from our travels around this big beautiful world, a childhood as the daughter of a gypsy, graduating with a graphic design degree, encountering deep spirituality and who’s wandering free spirit was never tamed. Our style is authentic - not for everyone, and not to be replicated.
Our designs, patterns and hand lettering is all copyright. Any replications of our patterns and designs come under the protection of copyright law. We can supply our clients with elements from their invitations which can be used on their personal wedding website banners, for their personal wedding video ect, upon request.
ORDERING PROCESS
- Work out how many invitations you will need once you account for couples and families sharing, and select the quantity you need.
- Choose from Raw edged handmade paper (individually handmade, each sheet has it's unique imperfections) Or straight edged flat cut card - which is available in ivory or bright white, and smooth or textured.
- Once you click "add to cart" you will be promoted to fill out the Custom Order form with your details. To ensure you are getting the most from your 2 allocated design rounds, please make sure your wording is finalised and there are no incorrect details or spelling errors.
- Complete your order through the checkout. You will receive an email from us confirming your order, and your proofs within 1-3 business days. If you find you have forgotten something or want to change the details of your order, just send us an email.
PROCESS & PRODUCTION
- We will take all your notes from your Order Form and create your proofs with the options you have requested. This will be emailed through to you in an on-screen PDF format.
- From there you can choose which option you like best to start production. If there are any changes you'd like to make, you can request this and we will send you the revised final proof. If you still would like to make some changes, then a $70 fee will incur for each round of new changes.
- Your approval of the design is needed before we start production. Once production has started there can be no changes made to the final design and envelope options.
- Production will take 2 - 3 weeks, and once ready, will be sent via signature on delivery post to the address you provide as you pass through the checkout. Please ensure this address is correct and the most convenient for courier post delivery.
TERMS AND CONDITIONS
Refunds: A refund of 70% of the total is available up until the production is signed off.
Once a design is signed off, no refund is available.
If you are unhappy with your order, or the design process for any reason, please get in touch with us. Sample packs are available to showcase the paper options, and highly recommended for you to gauge the final product you are purchasing.